Easy Rides Transportation
WhatsApp: +52 998 502 4545
Boarding Instructions —
Cancún Airport (CUN)
Hello, how are you?
Thank you very much for booking your transfer with us. To ensure a fast and stress-free pickup,
here are the boarding steps and airport operating rules.
Mandatory requirement
To coordinate your pickup, you must have WhatsApp active and mobile data or Wi-Fi, with sufficient battery.
Our official coordination channel is WhatsApp.
If there is no communication, we cannot schedule the driver’s entry into the terminal.
Boarding steps
Step 1) Customer Service & Operations
This number is Customer Service and Follow-up.
Your details are shared with our Operations Team, who:
Your details are shared with our Operations Team, who:
- send you follow-up messages,
- confirm your status,
- and coordinate the driver’s entry and the exact meeting point.
Please stay attentive to their messages.
Step 2) Maintain constant communication (to secure your vehicle)
Cancún Airport can be chaotic, and between immigration, baggage claim, and customs, exiting the terminal may take time.
Therefore, please keep us informed via WhatsApp about the stage you are in, for example:
Therefore, please keep us informed via WhatsApp about the stage you are in, for example:
- “I have landed”
- “Heading to immigration”
- “I have passed immigration”
- “Waiting for luggage”
- ✅ “I have my luggage”
Step 3) Key confirmation: “I have my luggage”
To avoid losing your service, the final process is as follows:
- You message us: “I have my luggage”
- We send the driver to enter the terminal (this may take up to 10 minutes)
- The driver waits for you at the meeting point with a sign (when applicable), and we guide you via WhatsApp.
Meeting points by terminal
- Terminal 2 or 4: after collecting your luggage, go to the Welcome Bar (meeting point).
- Terminal 3: after collecting your luggage, go to the Margaritaville restaurant.
Step 4) Meeting and boarding
When you see the driver (or when we confirm via WhatsApp), please:
- verify your name / service,
- accompany the driver,
- and board the assigned vehicle.
Note: In some cases, due to airport logistics, carrying a sign may not be allowed,
or the meeting may be directed via WhatsApp. In any case, we will guide you step by step until you are inside your vehicle.
Operating rules (No-Show / service loss)
1) The driver enters only when you are ready
Due to airport regulations and logistics, we cannot enter and wait inside the terminal.
Therefore, entry is made only when the passenger confirms they are ready
(ideally: “I have my luggage”).
2) No-Show due to lack of communication (60 minutes)
If 60 minutes pass from the scheduled time / landing and we do not receive any message from you via WhatsApp,
the service will be considered a NO-SHOW due to lack of communication.
- NO-SHOW = service lost
- No refund
3) Maximum limit for external delays (2 hours)
We understand delays caused by immigration, baggage claim, customs, or the airline.
However, these delays are beyond our control, and we cannot hold a driver indefinitely.
If 2 hours pass and the passenger is still not ready for boarding, the service will be considered lost:
- No refund
4) Service reactivation (optional, subject to availability)
If you wish to reactivate the service after 2 hours, an available operator must be secured at that time.
The reactivation cost is:
- 50% of the current total service cost, subject to availability.
P.S. When you are with your driver, smile for the photo! 😄📸 (Only if you authorize it)
