Before confirming your transportation service, please read the following terms carefully:
1. Important Information Before Payment
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Reservation details: It is the customer’s responsibility to ensure that all the information provided (name, email, phone number, date, time, flight number, etc.) is accurate before completing the payment.
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Confirmation email: Once the reservation is confirmed, you will receive an email with your payment confirmation and transfer details. Please check your inbox and spam folder. Sender: reservation@easyridestransportation.com
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Corrections: If you entered incorrect information during the booking, please notify us immediately by email so we can update your reservation.
2. Cancellation Policy
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7 or more days before the service: Full refund (100%)
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4 to 6 days before the service: 80% refund
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3 days before the service: 60% refund
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2 days before the service: 50% refund
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1 day before the service: 40% refund
3. Refund Policy
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Based on cancellation timing: Refunds follow the terms stated above.
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No-shows: If the customer does not show up and does not respond within 30 minutes (via calls or WhatsApp), the service will be considered delivered. No refund applies.
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Unexpected early arrivals: If the customer arrives before the scheduled time without notice, no refund will be issued.
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Incorrect contact info: If we are unable to contact the customer due to incorrect phone number, no refund will be provided.
4. Partial Refunds for Round Trips
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Missed departure: If the outbound transfer is missed, the return transfer remains scheduled. A 50% refund applies.
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Missed return: If the return transfer is missed but the outbound was completed, a 50% refund applies.
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Important: Round-trip services are a single agreement. Refusing to use the return service does not entitle the customer to a full refund.
5. Last-Minute Schedule Changes
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Minimum 12 hours notice: Any changes must be requested at least 12 hours in advance.
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Changes within 12 hours: If accepted, a 25% surcharge applies due to operational adjustments.
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Not accepted: If we cannot accommodate the last-minute change and the customer cancels, no refund will be issued.
6. Pay on Arrival Policy
1. Advance deposit required:
Customers choosing “Pay on Arrival” must pay a 30% non-refundable deposit at booking. This secures the service and covers preparation costs.
2. Balance payment:
The remaining 70% must be paid directly to the driver at the time of service. Accepted methods: cash, card, or as agreed during booking.
3. Non-refundable deposit:
The 30% advance is non-refundable, including in cases of:
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Customer cancellation
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No-shows
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Choosing another provider the same day
4. Failure to pay balance:
If the customer does not pay the remaining balance at pickup, the service will be canceled and the deposit forfeited.
5. Customer responsibility:
By selecting “Pay on Arrival,” you agree to meet the driver on time and pay the balance in full.
7. Contact Information
For changes, questions, or assistance with your reservation:
📧 Email: reservation@easyridestransportation.com
📱 WhatsApp: +1 828-719-0112