Arrival & Meet-Up Guide
Thanks for booking your private transfer with Easy Rides. To keep your arrival smooth and stress-free, we’ll contact you one day before via WhatsApp or email to reconfirm your flight. When you land, send us a message on WhatsApp (if you don’t use WhatsApp, please install it) and keep your phone handy for real-time instructions.
When you meet our staff/driver, please present a valid ID; the driver will take a photo of the ID only to validate and report the service.
Below you’ll find the steps and meeting points by airport (Cancun or Tulum). In Tulum, specific waiting-time rules apply if we don’t receive a response (see that section). In Cancun, we recommend connecting to the airport Wi-Fi to keep communication stable.
We’ll also reach out after your transfer to confirm everything went great.
P.S.: Smile for the photo with our Transfers Plus poster!
Cancun International Airport
1) Day Before Your Flight
- We’ll contact you via WhatsApp or email to reconfirm your flight.
- Please stay attentive to WhatsApp; if you don’t have it yet, download it.
2) After You Land
- As soon as your flight lands, send us a message so we can guide you in real time (myself or Aranza from our team).
- Connect to the airport Wi-Fi to keep a stable line of communication.
- Cancun often has a baggage-claim bottleneck; it can take 30 minutes or more.
3) Meeting Points by Terminal
- Terminal 2 or 4: once you have your luggage, head to the Welcome Bar.
- Terminal 3: after collecting luggage, proceed to the Margaritaville restaurant.
Note: We don’t always have a representative with a sign with your name, but we’ll be in constant communication to guide you to your driver and assigned vehicle.
4) ID & Verification
When you meet our staff/driver, please present your ID. The driver will take a photo of the ID to validate and report the service.
5) Boarding & Service
We’ll assist with your bags and walk you to your private vehicle to begin your transfer.
6) After the Service
We’ll contact you after the ride to confirm everything went well.
P.S.: Smile for the photo with our Transfers Plus poster!
Tulum Airport
1) Upon Arrival
- When you land in Tulum, send us a message.
- If your flight is delayed, no problem—we monitor your status and adjust.
2) Communication During Arrival
- Keep your phone handy to receive instructions.
- Our team will contact you upon arrival; we use tools like Google, Trip, and FlightAware to track your flight.
- If you don’t use WhatsApp, please download it to streamline coordination.
3) Waiting-Time Policy
- If we don’t receive a response from you within 20 minutes, your boarding time starts.
- You’ll have an additional 30 minutes of waiting time.
- After that period, the service is considered a NO SHOW and no refunds will be issued.
4) ID & Verification
When you meet our staff/driver, please present your ID. The driver will take a photo of the ID to validate and report the service.
5) Boarding & Service
We’ll help with your luggage and guide you to your private vehicle to begin your transfer.
6) After the Service
We’ll reach out after your ride to confirm your experience.
P.S.: Smile for the photo with our Transfers Plus poster!